At jili18, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it safe — so you can enjoy our platform with full confidence that your data is handled responsibly.
We only collect the data we genuinely need to provide you with a safe, smooth, and personalised experience on the jili18 platform.
When you create an account on jili18, we collect basic personal details such as your full name, date of birth, email address, and mobile number. This information is required to verify your identity, set up your account, and ensure that only eligible players aged 21 and above can access the platform. We may also ask for a government-issued ID during the verification process to comply with applicable Philippine regulations. All registration data is stored securely and is never shared with third parties for marketing purposes. You can update your account details at any time by logging in and visiting your profile settings.
We automatically collect certain technical information when you access jili18, including your device type, operating system, browser version, IP address, and session activity. This data helps us optimise the platform for mobile users across the Philippines and diagnose any technical issues you may encounter. Usage data such as pages visited, features used, and session duration allows us to improve the overall experience and tailor content to your preferences. We do not use this data to identify you personally beyond what is necessary for platform security and performance. All technical data is handled in accordance with our data retention policy and is deleted when no longer needed.
When you make a deposit or request a withdrawal, jili18 records the transaction details including the amount, payment method, date, and reference number. This information is necessary to process your transactions accurately, resolve any payment disputes, and comply with financial reporting obligations under Philippine law. We do not store your full payment card numbers or online banking credentials — these are handled directly by our trusted payment partners using industry-standard encryption. Transaction records are retained for the period required by applicable regulations and are accessible to you through your account history. If you have questions about a specific transaction, our support team can assist you using the details on the FAQ page.
If you contact our support team or submit a query through the platform, we retain a record of that communication including your message content, contact details, and the date and time of the interaction. This allows us to provide consistent and informed assistance whenever you follow up on an existing issue. Communication records also help us identify recurring problems and improve our support processes over time. We do not use your support history for any purpose unrelated to resolving your queries or improving service quality. All communication data is stored securely and is only accessible to authorised jili18 staff members.
Your data is used only for the purposes described below. We do not sell, rent, or trade your personal information to any third party for commercial gain.
We use your personal information primarily to operate the jili18 platform and manage your account effectively. This includes processing your registrations and logins, verifying your identity, handling deposits and withdrawals, and delivering the features and services you have requested. Your data also enables us to apply responsible gaming controls, such as enforcing deposit limits or initiating self-exclusion when requested. Without this core processing, we would not be able to provide you with a functional and secure entertainment experience. All operational use of your data is governed by the principles of necessity and proportionality — we only process what is genuinely required for each specific purpose.
Protecting the integrity of the jili18 platform and the safety of all Filipino players is a top priority. We use your data to monitor for suspicious activity, detect potential fraud, and investigate any breaches of our Terms and Conditions. Transaction records and login history help us identify unusual patterns that may indicate unauthorised account access or financial misconduct. We are also required by Philippine law to retain certain records for anti-money laundering and know-your-customer compliance purposes. Where we are legally obligated to share information with regulatory authorities or law enforcement agencies, we will do so in accordance with applicable Philippine legislation.
We analyse aggregated and anonymised usage data to understand how players interact with jili18 and to identify areas where the platform can be improved. This may include reviewing which features are most popular, how players navigate between sections, and what types of content generate the most engagement. Where you have given your consent, we may also use your preferences and activity history to personalise your experience — for example, by highlighting relevant promotions or surfacing content that matches your interests. You can manage your personalisation preferences through your account settings at any time. We never use your personal data to make automated decisions that have a significant legal or financial impact on you without human review.
Under applicable Philippine data protection law, you have clear rights over your personal information. Here is a quick summary of what you are entitled to.
You can request a copy of the personal data we hold about you at any time. We will respond to verified access requests within the timeframe required by Philippine law.
If any of the personal information we hold is inaccurate or out of date, you have the right to request that we correct it promptly. You can update many details directly through your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations under Philippine regulations.
You can object to certain types of data processing, including direct marketing communications. We will honour your objection unless we have a compelling legitimate reason to continue processing.
Where technically feasible, you may request that we provide your personal data in a structured, commonly used format so you can transfer it to another service provider of your choice.
To exercise any of your data rights, contact our support team using the details provided on the platform. We will verify your identity before processing any request to protect your account security.
This Privacy Policy was last reviewed in 2025 and applies to all jili18 accounts registered in the Philippines. We may update this policy from time to time to reflect changes in our services, technology, or applicable Philippine data protection law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players through their account or via the platform. Your continued use of jili18 after any update constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should stop using the platform and may request account closure by contacting our support team. For any questions about this policy or how your data is handled, please visit our FAQ page for further guidance.
Last reviewed: 2025. This policy applies to all jili18 accounts registered in the Philippines.
Your privacy and security are at the heart of everything we do. Now that you understand how jili18 handles your personal data, you can register with confidence and enjoy our full range of mobile entertainment — from fish game arcades to casino-style games — knowing your information is always protected. If you have any questions, our FAQ page has clear answers ready for you.